Our Specialist Staff
Being a customer centric organisation we realise that our employees are the face of our company and as such we ensure that all our people are trained to the highest possible standards.
Continuous ongoing training is provided to our network of fully qualified mortgage advisers to ensure the highest standards of integrity and professional advice are provided. The rigorous external training includes keeping an annual professional development record for each and every adviser to ensure that quality time is spent with mortgage lenders to ensure total familiarity with their products, their criteria and their niches. It is our intention that each adviser we work with will cover a minimum of 100 hours on personal training per year to ensure that our clients are speaking to knowledgeable professionals who are focused on delivering a first class service.
Our in-house administration team are trained to be specialists in specific groups of lenders ensuring that they are thoroughly competent on all aspects of those lender criteria and that they build strong relationships with their counterparts in the lenders within their group. Understanding the lenders unique criteria and having strong working relationships ensure that any problems that occur are dealt with swiftly and efficiently. The Mortgage brokers we deal with all have access to this wealth of knowledge.
Our in-house administration team has one of the highest customer satisfaction survey returns of all businesses in the UK. 100’s of our clients, and the clients of the mortgage brokers we deal with free type a response praising the level of service and customer dedication provided. Unlike many of the companies that you interact with on a daily basis we are totally focused on providing an outstanding customer service experience. We believe that if we can impress you with our service then you will become a lifetime customer referring friends and family to us along the way.
