Having the ‘Best customer service in the UK’ is a bold claim but I will stand by it until someone proves me wrong. At The Mortgage Broker we pride ourselves on fantastic customer service and our trophy cabinet backs up these claims. A lot of companies will always quote that they offer great customer service as one of their USP’s but not many of them can back them up with facts, figures, awards and testimonials.

Personally, the amount of complaints that a company receives is a reasonable indication of the level of professionalism and dedication its staff offer – To date we have only received one complaint in over 7 years of trading which is unheard of in the Financial Services Industry and in this particular incident we were wrong and held our hands up to the error.

These are a few of the hand written testimonials our company has received over the last few weeks alone.

“Mary has been an absolute superstar – always happy to talk, explain in depth and answering my never ending questions. I can leave messages knowing she’ll immediately contact me having found an answer to problems. I wouldn’t go anywhere else – Mary knows that, and I would definitely recommend her.”

Cambridgeshire – 30/01/2012

 

“I wanted to get in touch to provide some feedback on my recent experience with The Mortgage Broker (St Neots) Ltd, and more specifically with Karl Skott, my mortgage broker.”

“Firstly, we were a difficult case as although our household income is excellent, there are historical issues with credit. We were also first time buyers. I initially spoke to Karl some months before we engaged TMBL but wasn’t in a position to get a mortgage. Karl advised me that in 3 months we should be good to go. After 3 months (to the day) whilst I was trying to find Karl’s details, lo and behold, my phone rings and its Karl, saving me the effort of calling him. That really set the tone for me.”

“Karl was a very thorough when trying to find the right mortgage and was always very clear about the options and was able to answer any questions quickly and confidently. I was kept up to date with regular calls and emails. I never wondered what the next step was.”

Surrey – 22/02/2012

 

Dear Yvette, May I take this opportunity to say thank you for arranging our mortgage – the 3 months of stress finally paid off and we are now very happy with the purchase. If it was possible to e mail you and Estelle a box of chocolates each we would.”

Warwick – 20/02/2012

 

“Clive has made it extremely easy for us to remortgage. We would like to thank him for all his help and advice.”

Cambridgeshire – 25/01/2012

 

“All our dealings with John Summerfield have been positive and helpful. He has a very cheerful and encouraging manner that helps one feel that everything is under control and being dealt with efficiently. With much appreciation to all your other helpful staff.”

Frome – 25/01/2012

 

“We found the help and guidance we received from Karl at The Mortgage Broker was invaluable in the process of us buying our first home. We didn’t think we would ever get there. But with the help from Karl it was a relatively straightforward process.”

Wrexham – 23/01/2012

 

“We found Clive Ringrose helpful in our dealings with him.”

Cricklewood – 19/01/2012

 

“My husband and I received outstanding service from Karl Skott and we cannot thank him enough for sorting out our mortgage for us, so quickly, professionally and efficiently. From day one the communication between Karl and us was excellent. He always updated us quickly and always responded to emails promptly. He really did go the extra mile and none of this would’ve been possible without his help, support and guidance. I will definitely be recommending him to others as the service we received from Karl was nothing short of 100%.”

London – 16/01/2012

 

Excellent service, always kept us up to date with service by phone or email, highly recommended. Very friendly staff. Keep up the excellent service.”

Cambridgeshire – 13/01/2012

 

This is the second time that I have used The Mortgage Broker (St Neots) Ltd and the service I have received has been extraordinarily helpful. Mary Chamberlain, in particular, combines the efficiency of a consummate professional with the friendliness and flexibility of a family member.” Thanks.”

Ilford – 10/01/2012

 

Karl Skott was exceptional in the way he dealt with my enquiry. I have been let down by the high street bank that my mortgage had been with just two months previously (when I sold my old house). Not only did Karl get me two offers within days but both were at a lower interest rate. I truly found your service at the highest level imaginable and friendly to boot. I will recommend you to others and you are deserving of all accolades you receive. Very grateful and many thanks.”

Lincolnshire – 09/01/2012

 

Karl was fantastic, we believe he provided an excellent service and without his help and efforts we would not have exchanged before Christmas. So thanking him greatly for his time and service. If our friends require this service we would highly recommend Karl.”

“Our first option for a mortgage fell through and the organization involved didn’t want to give the deposit back. Karl made sure that we didn’t have to foot the bill for this. My experience with the solicitors was terrible, but rather than staying on the side-lines and not getting involved, Karl took the initiative and did everything in his power (and more) to assist with the situation. I really feel he went above and beyond and it made a difficult situation eminently more bearable.”

“Overall I can’t speak highly enough of Karl. Responsive, friendly, available, helpful knowledgeable, professional are all words I would use to describe him and I would absolutely not hesitate to recommend him to friends and relatives. (I believe my sister in law has already been in touch). Speak to you in 3 years Karl. THANK YOU!!!!!”

Hertfordshire – 06/01/2012

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